Pointing out customer's mistake politely in customer support setting
Multi tool use
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If someone sends in a support request with a mistake that they clearly made, what would be the polite way to answer?
I initially used the term
It seems that you have forgotten to fill in this and that
but others pointed out it should be started with
You should fill in this and that
In Estonian, which is my native language, using the first is considered more polite, whereas second is seemed more like a command making it a rather harsh way.
Thank you.
political-correctness
asked 3 mins ago
Egert AiaEgert Aia
101
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If someone sends in a support request with a mistake that they clearly made, what would be the polite way to answer?
I initially used the term
It seems that you have forgotten to fill in this and that
but others pointed out it should be started with
You should fill in this and that
In Estonian, which is my native language, using the first is considered more polite, whereas second is seemed more like a command making it a rather harsh way.
Thank you.
political-correctness
asked 3 mins ago
Egert AiaEgert Aia
101
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
If someone sends in a support request with a mistake that they clearly made, what would be the polite way to answer?
I initially used the term
It seems that you have forgotten to fill in this and that
but others pointed out it should be started with
You should fill in this and that
In Estonian, which is my native language, using the first is considered more polite, whereas second is seemed more like a command making it a rather harsh way.
Thank you.
political-correctness
asked 3 mins ago
Egert AiaEgert Aia
101
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
If someone sends in a support request with a mistake that they clearly made, what would be the polite way to answer?
I initially used the term
It seems that you have forgotten to fill in this and that
but others pointed out it should be started with
You should fill in this and that
In Estonian, which is my native language, using the first is considered more polite, whereas second is seemed more like a command making it a rather harsh way.
Thank you.
political-correctness
political-correctness
asked 3 mins ago
Egert AiaEgert Aia
101
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 mins ago
Egert AiaEgert Aia
101
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 mins ago
Egert AiaEgert Aia
101
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 3 mins ago
Egert AiaEgert Aia
101
asked 3 mins ago
Egert AiaEgert Aia
101
101
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Egert Aia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
add a comment |
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